Golden Elephant Mandala Custom High-Top Sneakers – Spiritual & Boho Chic
Size chart
Keep in mind that we order on demand. Therefore we take about 3-5 business days to create our product. Then you should add shipping times on top of that.
97.97% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less. Basically, we do everything to get you your order in a timely fashion.
Keep in mind that all our items are created manually. Therefore, it can be that the end product you'll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since it's not possible to perfectly align patterns or images from front to back.
SHIPPING TIMES:
How long shipping takes really depends on where you are from:
USA: 5-7 business days via USPS
Germany: 7-9 business days
Worldwide: 10-20 business days
SHIPPING CHARGES:
- For all regions of the United States
Order from $0 - $27.99: $4.99 Shipping Fee
Order from $28 – $99.99: $6.99 Shipping Fee
All order Above $100 are Free Shipping
- Germany: free for standard shipping
WHERE OUR ITEMS ARE MADE:
It depends on your country of residence. We have 2 factories. One is in the USA and the rest one is in ASIAN. Where it's made, depends on what factory is closest to you. This way you can be certain your item is at your doorstep the fastest way possible :)
NOTE: If you order different product styles it might be possible you will receive multiple packages.
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
What do you need to do in exchange for a refund?
We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
When will you be exchanging or refunding?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Our team will examine and decide the solution to your case depending on the problems.
The timeframe in which Linahouse Store accepts returns?
Returns must be shipped back to us within 10 days from the date your package is delivered.
Who Is Responsible for Return product?
Linahouse Store will provide a pre-paid label for anything that was damaged, miss printed, or defective. For all other cases, return shipping costs are the responsibility of the customer.
When will you receive your refund?
Once we receive the returned product, please allow 6-10 days of business to process for you.
All returns product will be processed through our inspection department for approval/rejection.
If you are approved for a refund, please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers' returns or exchanges if any product has been washed, worn, or over 10 days from the date your package is delivered.
Contact Us:
Email: support@elowen.store
Address: 6805 Corporate Drive St, Colorado Springs, CO 80919, United States
CUSTOMER SERVICE HOURS:
9:00 AM-5:00 PM Pacific Standard
Monday- Friday